Support service

You need to be 18 years old or older to be able to use our services.

Business accounts are different from personal accounts in a number of ways. To verify a business account for a company, you will need to submit a certificate of incorporation for the company, as well as the ID of the primary beneficiary. Business accounts can send transfers to external Visa/MasterCard prepaid and debit bank cards with a reduced fee of USD/EUR 5.99 + 0.5% instead of USD/EUR 5.99 + 1% for personal accounts. Business accounts also feature higher deposit and withdrawal limits and can use API to automate a wide range of system operations.

Due to legal and/or compliance limitations, we are unable to fully offer our services to certain countries or territories, for example, the United States. If you did not find your country in a list where your country is selected, it means we do not offer our services to your country, unfortunately. This list does not change very often, but you are welcome to check back with us in some time to see if the country was added.

We offer plastic and virtual MasterCard cards in two currencies, USD and EUR. The cards are issued to the name in your account, they are linked to your account, and they can only be used to withdraw funds from wallets belonging to any system user, not just the card owner. The plastic card can be used to withdraw cash from any MasterCard-enabled ATM and for shopping with any merchant that supports MasterCard. Virtual cards are for online shopping with MasterCard-supporting merchants.

All our cards are issued with a validity period of 3 years.

Yes, you can. Click the card and choose Withdrawal in the popup window. Funding is chosen by default. After you selected Withdraw, enter the amount and confirm the transaction. Unlike funding the card, sending money back to your wallet is free.

We do not limit your virtual and plastic card usage in any way. We also do not decline any transactions. If your card has enough funds including possible currency conversion fees of 2.95%, there is nothing that could prevent this payment from going through as far as is concerned. Security settings of your merchant are an important factor here. Sometimes shops or other merchants only accept payments made with cards issued in the country of your residence. With Advanced Cash cards issued in Gibraltar, this condition is not going to be met. We recommend contacting the merchant directly if you feel the payment should have gone through but it did not.